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Booking Terms & Conditions

We are The Vacay Way, LLC and are excited to help you with your travel. The following terms & conditions (the "Agreement") describe what you can expect from us. The terms "we", "us", and "our" refer to The Vacay Way, LLC and the term "you" refers to the individual who signs this agreement.

The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s), (collectively as "You" and "Traveler"), and The Vacay Way, LLC ("We", "Us") pursuant to the following terms and conditions (“Terms”, “Agreement”):

TRAVEL AGENT: The Vacay Way, LLC acts as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, cruise line operators and hotels. The Vacay Way, LLC does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. The Vacay Way, LLC's obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. A request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider not The Vacay Way, LLC. Conditions can change rapidly in a country at any time. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html.

DISCLAIMER OF LIABILITY: This travel agency is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safely or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department (202) 647­-5225. For medical information, call the Public Health Service (404) 332-4559. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

CONCIERGE CARE RETAINER: We offer comprehensive travel planning services which include personalized research, itinerary design, booking management, and our Concierge Care - ensuring support before, during, and after your trip. After an initial travel consultation, we charge a non-refundable Concierge Care Retainer, which covers destination research and itinerary development, coordination with suppliers and providers, booking management and documentation, concierge care throughout your travel experience.

These retainers are non-refundable and must be paid before any travel planning services begin. If you decide not to book after planning has commenced, the Concierge Care Retainer will still apply, as it compensates us for the time and expertise invested in crafting your travel experience.

CANCELLATION: Please be aware that most travel bookings are non-refundable unless a travel insurance plan is purchased, and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. In addition, The Vacay Way, LLC charges a cancellation fee equal to 5% of the total booking cost, plus any fees or penalties assessed by the travel suppliers. All cancellations must be submitted in writing to The Vacay Way, LLC prior to the departure date.

DEPOSIT AND FINAL PAYMENT: You will be required to pay a minimum deposit per person when booking, with the amount determined by the service provider. All deposits are non-refundable unless otherwise stated. Final payment is required no less than 90 days prior to departure unless otherwise stated. Some suppliers, including certain airfares or services, may require full payment at the time of booking. The Vacay Way, LLC accepts major credit and debit cards. A signed payment authorization form is required for all charges and payments processed by The Vacay Way, LLC. If a payment is declined by the supplier, you will be notified by The Vacay Way, LLC, and you still remain responsible for submitting the payment due in order to maintain the booking.

CREDIT CARD TRANSACTIONS: If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against The Vacay Way, LLC and in the event that payment has been made to The Vacay Way, LLC by credit card, you agree that you will not seek to chargeback your payment to The Vacay Way, LLC. If the credit card is passed through to the travel services provider and you seek to chargeback your payment from the provider, you agree to be held liable and indemnify The Vacay Way, LLC against this chargeback from the provider, including without limitation any air debit memos charged to The Vacay Way, LLC. If The Vacay Way, LLC incurs any costs, including but not limited to attorneys’ fees to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to The Vacay Way, LLC via money order or cash immediately.

TRAVEL PROTECTION: For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by The Vacay Way, LLC to you, constitutes a binding assurance or promise about the insurance. The Vacay Way, LLC is not an insurance company and has no responsibility for the submission, payment or adjustment of any insurance claims. Any insurance claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.

BAGGAGE FEES: Additional fees for baggage may apply. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies.

ADDITIONAL FEES: Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in.

RESPONSIBILITY: We always do our best to make sure your travel arrangements are satisfactory. However, The Vacay Way, LLC and its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to The Vacay Way, LLC or any of The Vacay Way, LLC's affiliated entities.

LIABILITY: The Vacay Way, LLC is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, The Vacay Way, LLC is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also be advised that certain foreign facilities such as air-conditioning systems in public places, hotels and motor coaches may not be up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner's risk. You may see the name The Vacay Way, LLC affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by The Vacay Way, LLC in any way. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that The Vacay Way, LLC is not liable for any consequential loss or damage.

PASSPORTS: All individuals departing from the United States of America must be in possession of a valid passport unless otherwise stated. Please check that your passport is valid for 6 months or longer than your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. A valid government issued ID is required for travel within the USA, however depending on the State of departure or arrival, a passport may be required instead of a driver’s license.

TRAVEL DOCUMENTS: Travel documents including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being non-refundable, non-date-changeable, and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. Please reconfirm your flights at least 24 hours prior to departure.

HEALTH AND SPECIAL REQUIREMENTS: It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

INTERNATIONAL FLIGHTS: Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law requires that we refer you to the Department of Transport disinfection website. (https://www.transportation.gov/air consumer/spray)

REFUSAL OF SERVICE: Service providers reserve the right to refuse service to travelers at their sole discretion and including without limitation if the traveler; (i) Lacks proper documentation for the country of destination; (ii) Has a contagious disease; (iii) Is under the influence of alcohol, drugs or narcotics; and/or (iv) Manifests disruptive and/or unruly behavior. The Vacay Way, LLC assumes no liability for the acts of the service provider in refusing service.

PRIVACY POLICY: The Vacay Way, LLC is committed to protecting the privacy and confidentiality of your personal information. Our Privacy Policy is available for viewing at https://thevacayway.com/privacy-policy.

ELECTRONIC OR HANDWRITTEN SIGNATURE: Both parties agree that you may acknowledge and agree to these Terms: (i) electronically; (ii) by handwritten signature; (iii) by any other electronic means, including without limitation acknowledgement via email acceptance of these Terms; or (iv) by your implied consent deemed via your actions which shall include without limitation the payment of the invoice and/ or your use of the services provided by The Vacay Way, LLC or any other travel supplier related to your booking. All such means will be deemed to constitute effective acknowledgement and execution of this Agreement and shall be sufficient to bind the parties to the terms and conditions of this Agreement.

GOVERNING LAW: The construction, validity and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Pennsylvania, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Both parties submit to the exclusive jurisdiction of the courts of the Commonwealth of Pennsylvania with respect to any legal proceedings relating to these Terms.